Thanks for shopping with VOLŪM. It is incredibly important to us that
we provide the best possible service and products to all our customers. If you
are not completely satisfied with your order, we’re here to help.
While we'd hate for you to cancel your order, you may do so at any time prior to shipping.
We are a green company. We use recycled boxes whenever possible and do not use excessive or unnecessary packing materials. Please, do not expect pretty boxes all wrapped in bows. We hope you are cool with this. Here's what else you need to know...
SHIPPING FEES - USE ONLY
A flat $7.00 shipping fee is applied to orders up to $74.99, and free thereafter. Please allow 48 hours for order processing, 72 hours for bath bomb orders. We ship Monday - Thursdays, except on holidays. Orders under 15oz are shipped via First Class mail, please allow 5-7 days for delivery. Orders 1lb+ are shipped via USPS Priority Mail, please allow 2-3 days for delivery. Orders of 10lbs+ are shipped UPS Ground, please allow up to 7 days for delivery depending on zip code. The US Postal Service and UPS get busy during the holidays, so please plan accordingly.
We cannot replace or refund items that have been marked delivered by the carrier. If your package tracking number shows as delivered, but you did not receive it, first ask family members and/or neighbors if they picked up the package and forgot to advise you. If not, then initiate a stolen package claim with your local post office.
We will notify you immediately about any back orders and will ship as soon as Action Wipes become available. Please contact us if you have any questions or concerns.
You may contact us with any questions regarding replacements or refunds at: